Q:Why does the tracking system show no update after I've received my tracking number?
A:Usually China Post will update the tracking information to after 8-10 days.
Q:Should I bear the shipping cost?
A:We will provide "free shipping" by China Post. Alternatively, you could also pay for express shipping, and your package will arrive within 1 week.
Q:Where can I check the tracking information for my package?
A:You can check your tracking information from . The website supports multiple-languages.
Q:How long will it take for my package to arrive?
A:You can refer to this detailed data-table. Please note that the statistical data is only for reference, the specific time is subject to dynamically changing conditions.
Q:What should we do when we encounter technical problems?
A:You can submit your questions directly to our forum, and our engineers will reply to you as soon as possible.
Q:Where can I find ways to install the software?
A:For software installation or product details, please visit